Help page

Long does it take to get my order

If you need is to check the status of an order already signed, please indicate the order number (you can find it in your user area in the Orders section and click the button "order Details"

. Note: the order number should be 11 numbers

An important aspect. keep in mind is that ship all items in an order together in one shipment, regardless of packages requiring ..


How to buy MegaTrofeos

Welcome to MegaTrofeos, follow these steps to make a purchase at our online store:

Step 1: Register

registration is very simple When you make your first purchase our website will automatically be asked to register at the time of processing the order

<.. p> Another option to register on our website is to click on the "My account" you'll find in the top right.

once you create your account can make all orders you want without having to enter the data each time. In addition, your user area will have access to your data, to shopping, business, favorite, state orders ...

Step 2: Find items

You can find items:

looking at the categories when you're not sure what you want or if you just want to explore. To do this, press one of the categories of the middle row of the cover of MegaTrofeos.

Making a search when you want to find a product that can be described in a nutshell. To do this, enter the words describing the article in the "All Categories", found in the upper left corner, also can be filtered by size, color, price, material, and diameter.

box step 3: Buy

once you have selected the product or products you add to cart, which automatically our website will show the summary of the cart, where you can "Confirm order", "Continue Shopping" or "Save basket ".

After selecting" Submit order "our website redirect you:

  • Billing
  • Address
  • Transport, by transport company Tourline
  • Payment. can choose between credit card, PayPal and bank transfer. You can also enter if you have a coupon.

At all times you will be informed of the total purchase price and transport costs.

The purchase will be formalized by pressing the button "Make payment". Then our website will show the confirmed order and we'll prepare your order and send it. At that time we will send you an email with all the details of your order. Once you leave our facility will inform you by email and you can track at all times.


Availability of items in our catalog.

in MegaTrofeos have a very broad catalog of products and we have a varied stock. By this we believe important to report on the availability of each item before your purchase. On the tab of each product you will see the delivery date

There are only in stock, immediate shipment. This means that the item is physically in our warehouse

.


customer data. Manage my user account.

In MegaTrofeos you can have a user account and associate it different profiles billing and shipping addresses. So you can manage from one account orders whole family or several employees of a company using a single e-mail contact.

When you sign up as a customer, you have to record at least some data and a billing data to send orders. Of course, can match the billing and delivery. You can modify them from your user panel in the My Data.

Please note that your registration data are protected by the legislation on protection of personal data.


Retrieve password to your account

If you have forgotten the password to your account, you can still recover it. Enter the "My Account" enter your email and click on the "Forgot your password". We will send you an email with instructions on how to regain access to your account.


What if I'm not home delivery of my order

Tourline have their protocols when a recipient is absent at the time of delivery of an order.

If you're not at home at the time of delivery, your order leaves to deal again the next business day. If it is not possible delivery Tourline call you or send you an e-mail to try to make an appointment or offer you the possibility to pick up your order at the nearest delegation. If you still pass more days without achieving communicate with you, Tourline send us the package return because they can not guard him beyond fifteen days.

There is some possibility that the dealer Tourline phone you before you get delivery of your order. We can not assure you that call you, but usually all agency employees do.


I want to cancel my customer account

in MegaTrofeos can unsubscribe as a customer if you wish. Just that what you notify our customer service team. However, if you order history, keep in mind that there is a limitation on data protection. Since we keep the invoice data for at least five years, instead of erasing we disable your data and block all access to them as long as necessary until the end of the obligation we have to keep invoices.

from the deactivation or deletion of your customer account, you will no longer receive newsletters or promotional messages with email that you had registered. Note, however, that it is possible to subscribe to our offerings with an email that have not registered with our online store. If so, we only have this email and we can not know that it is also yours. You can always unsubscribe from the message you receive own.


daily deals

Every day of the year, MegaTrofeos offer a product on offer, at a very low price.

to receive the newsletter Offers daily, it is necessary to subscribe. You can do it from our website, at the bottom of the right. Every day we publish a new one. Although you can subscribe to any e-mail, if you already are a customer of MegaTrofeos we recommend you do the same e-mail from your account.

The Daily Offers expires in 24 hours, from 00:00 to 24:00.


Save shopping cart

sometimes you want to visit our website and make a list of items to complete your purchase later. To do this, go adding items to the cart and when you want to have that from the "Your basket" which usually initiate an order confirmation find a "Save Cart" button. Where it will be stored in your user account in "baskets" with the date and time made ..

You may have saved many baskets as you want. You should be aware, however, that is not firm orders and therefore no prices. For practical purposes, you can consider a list of pre-purchase the firm order.

An important aspect is that you can modify the contents of a basket. If you want to change it, you can go shopping to purchase process, delete. If shopping no longer serves you, the you can delete your user account.


How to know the status of an order.

If you need is to check the status of an order already signed, please indicate the number order (you can find it in your user area in the Orders section and click the button "order Details"

. Note: the order number should be 11 numbers

an important aspect to consider is that we send all items in an order together in one shipment, regardless of the packages required.


How to modify an order already confirmed

in MegaTrofeos have designed our system for maximum response speed. After completing the purchase, your order is processed immediately. So we guarantee that packages are shipped quickly. This implies that there is a period of time too short to make changes to an order before the transport agency start the delivery process.

If you need to make changes to an order, please contact us indicating what order is and what changes they want to do. Our customer service team will serve you as quickly as possible. When you expand your order and increases the amount, there are two possibilities for paying the difference to the delivery of the order or by transfer or deposit account. Unable to pay the difference for the POS card because the bank does not accept partial payments orders. If you prefer the transfer, the order will be waiting for full payment we ship.

Please note that our office hours are Monday through Friday from 10:00 to 20:00 and it is possible that your order has already left when we request it to modify it.


delivery time of my order

Tourline standard makes deliveries throughout the day. Tourline delivered the next business day and throughout the day until approximately 19 hours. With this service you can not guarantee a specific time because it depends on route planning that make the dealer.


My order he has not left yet

you can check the status of your order from your user panel, in the Orders section. You will find an indication of each state which has passed your order from your confirmation, payment receipt, preparation and delivery.

We are well aware that when you confirm your purchase first thing you want is to be sent to immediately and to receive it in the shortest time. So our system is designed with speed. Prepare and send orders after payment confirmation and the availability of items.

The payment and availability of items

If you have ordered a transfer from a different entity of working with us, Cajamar, it's normal cash payment is made in up to two business days according to banking regulations. More information here about the forms of payment we accept. We will notify you by email as soon as we get the payment confirmation of your order.

It is important to note that we ship all the products of an order together in one shipment, regardless of the packages required.


When an order is confirmed

An order is confirmed when we receive the payment. In MegaTrofeos prepare and ship orders always after payment confirmation ..


Change delivery address my order

you can cancel your order if you have not made the payment from your user panel, in the Orders section. If you made the payment, please contact our customer service team. If we have not yet sent, we will be in time to cancel and refund your money if you made the payment.

When designing our process, we thought it might have been advisable to leave some time for any changes. But there is no way of knowing how long it would be prudent to wait and keep in mind that most buyers want your order immediately, so we discard the idea and put all the effort in the speed.


The invoice of my order.

You will be able to download the invoice of your order from your user panel, in the Orders section. Locate the number of your order and click on the link to download a copy of the invoice in PDF format. Anyway, once we have issued the bill of your purchase, we will send you by email a secure link to it so that you can have at the time.

The invoices for each order is always issued once the payment.


How do I get my bill?

the invoice of your order is issued once payment is confirmed. You can get a copy from your user panel, in the Orders section. Anyway, our system sends you e-mail a secure link the bill.

The bill if that will included if your order will Canary Islands, Ceuta, Melilla or Andorra because it has to pass customs procedures.


I paid my order

Please note that transfers from entities other than the Cajamar may take 2 business days (not include weekends or holidays) to reach us, according to banking regulations. We will notify you by e-mail once we have confirmation of payment and prepare and ship your order.

It is important that you indicate as transfer concept the number of your order for our system to associate it with the payment of automatically. If you forgot to put as concept the number of your order, please contact our customer service team to anticipate any issues that delayed the shipment of your purchase.


I was unable to pay by credit card, I get failure

PayTPV is a very reliable payment system with extra security measures. If an attempt fails you, please wait a few minutes and try again. An order card can always pay, never deleted.

As we extreme security, it is possible that your bank will ask for additional verification before authorizing payment, either through private code that sends you to the mobile by sMS, via key card or an additional security code you've activated before your bank office.

However, sometimes a card payment can not be confirmed by a wide variety of reasons . You might mistake typing your password, the card is not active for secure payment in electronic commerce, one of the many checks that makes PayTPV take longer than the system itself waiting and give by failed or failure communication between the bank and MegaTrofeos.


Shipping

shipping costs are free from 199 euros purchase.


Change bill holder

once issued, it is not possible to modify the holder of a bill. It is a legal requirement. There is only one exception on the basis of the principle of data quality. You can correct an invoice if the holder's details are wrong about their tax ID. You can not switch to another owner.

When you confirm your order, you can choose the billing information you want to use from which you can have in your user account. If you need your purchase invoice is issued with other data, you must first register these new data in your customer account.


VAT on our invoices

Our complete management issues invoices for all orders we serve. Regulation Billing establishes the obligations that must fulfill in each sale of goods or services.

Invoices issued by deliveries of products or services in mainland Spain or Balearic Islands include the detail of the VAT rates and the resulting amount.

invoices issued by deliveries in the Canary Islands, Ceuta and Melilla excluding VAT.

deliveries in the Canary Islands, Ceuta, Melilla or Andorra

If you confirm an order in your user account billing in the Canary Islands, Ceuta, Melilla or Andorra, you can only send the goods to an address that is consistent with the billing. That is, if billed to the Canaries, only the goods will be sent to a destination that is in the Canary Islands and the other three cases. If you live in the Canary Islands, Ceuta, Melilla or Andorra and want that we send goods to mainland Spain or the Balearics, you must make the purchase with a billing in mainland Spain and the Balearic Islands you can log into your user account and invoice the corresponding VAT is included.


How to buy in MegaTrofeos

Welcome to MegaTrofeos, follow these steps to make a purchase at our online store:

Step 1: Register

registration is very easy. When making your first purchase our website will automatically be asked to register at the time of placing the order.

Another option to register on our website is to click on the "My Account" you'll find right top.

once you create your account can make all orders you want without having to enter the data each time. in addition, your user area will have access to your data, to shopping, companies , favorite, state orders ...

Step 2: find items

you can find items:

Looking at the categories when you're not sure what you want or if you just want to explore. to do this, press one of the categories of the middle row of the cover of MegaTrofeos.

Making a search when you want to find a product that can be described in a nutshell. to do this, enter the words describing the article in the "All categories", found in the upper left corner table also can be filtered by size, color, price, material and diameter of

. Step 3: Purchase

once you have selected the product or products you add to cart, which automatically our website will show cart summary where you can " I Checkout "," Continue Shopping "or" Save cart Submit order "our website redirect you"

once you have selected. "

At all times you will be informed of the total price purchase and transport costs.

the purchase will be formalized by clicking the "Make payment" button. Then our website will show the confirmed order and we'll prepare your order and send it. At that time we will send you an email with all the details of your order. Once you leave our facility will inform you by email and you can track at all times.


Availability of items in our catalog.

in MegaTrofeos have a very broad catalog of products and we have a varied stock. By this we believe important to report on the availability of each item before your purchase. On the tab of each product you will see the delivery date

There are only in stock, immediate shipment. This means that the item is physically in our warehouse

.


customer data. Manage my user account.

In MegaTrofeos you can have a user account and associate it different profiles billing and shipping addresses. So you can manage from one account orders whole family or several employees of a company using a single e-mail contact.

When you sign up as a customer, you have to record at least some data and a billing data to send orders. Of course, can match the billing and delivery. You can modify them from your user panel in the My Data.

Please note that your registration data are protected by the legislation on protection of personal data.


Retrieve password to your account

If you have forgotten the password to your account, you can still recover it. Enter the "My Account" enter your email and click on the "Forgot your password". We will send you an email with instructions on how to regain access to your account.


Limitations shipments

Is there any limitation arising from the tax legislation Spanish. they can freely combine billing and shipping within mainland Spain. to send an order to the Canary Islands, Ceuta or Melilla, billing information must match. That is, if you want to send a request to the Canary Islands, billing They must be of a town of Canarias, same for Ceuta or Melilla. Conversely, if you wish to bill you order the Canary Islands, Ceuta or Melilla, must also be sent to the same destination. it is not possible to bill Melilla and send Madrid, for example.

Something similar happens with shipments to Andorra and Portugal. for these cases, both the shipping address as the billing must be the same destination. Non-transferrable in Barcelona an order invoiced to Andorra.


daily deals

Every day of the year, MegaTrofeos offer a product on offer, at a very low price.

to receive the newsletter Offers daily, it is necessary to subscribe. You can do it from our website, at the bottom of the right. Every day we publish a new one. Although you can subscribe to any e-mail, if you already are a customer of MegaTrofeos we recommend you do the same e-mail from your account.

The Daily Offers expires in 24 hours, from 00:00 to 24:00.


Save shopping cart

sometimes you want to visit our website and make a list of items to complete your purchase later. To do this, go adding items to the cart and when you want to have that from the "Your basket" which usually initiate an order confirmation find a "Save Cart" button. Where it will be stored in your user account in "baskets" with the date and time made ..

You may have saved many baskets as you want. You should be aware, however, that is not firm orders and therefore no prices. For practical purposes, you can consider a list of pre-purchase the firm order.

An important aspect is that you can modify the contents of a basket. If you want to change it, you can go shopping to purchase process, delete. If shopping no longer serves you, the you can delete your user account.


The product I bought is damaged, I need warranty

warranty

All products in our catalog have 2 year warranty from the date you receive your order. During that period we deal with review and address any issues of a product in the shortest possible time. To do this, we pick you up at your home at no cost to you for our technicians to review and make an assessment. You can also send voluntarily by your means, although in that case assuming you the shipping service you choose.


About

Megatrofeos born in 2016 betting on online sales in order to offer our customers specific products at affordable prices without sacrificing quality of service. We maintain the philosophy of small businesses, customer intimacy and personal attention. We have the latest and most modern technology for all kinds of products, whether standard or customized in any type of material, such as resin, zamack, bronze, wrought iron and even glass, among others.

Our goal is the commitment we made with our customers to bring you what you deserve and for this we are proud to have a young and highly qualified with extensive experience in the team, committed to our company and develop their initial idea , starting with its design to its creation-production and as an end result, the finished product.

in MegaTrofeos have developed the best shopping experience, our website is designed to achieve the highest level of usability, visit our catalog is simple and enjoyable thanks to the accuracy and efficiency of our search. We work hard in cataloging articles and complement the views of customers. The purchase process is simple, in a few steps and have secure platform for order confirmation and payment.

Our logistics system is designed for speed without compromise on reliability. We ship orders on the same day of confirmation. Our clients receive your order the next day with our service 24 hours. We do not negotiate the customer satisfaction.

Our customer commitment is not only offer the most competitive prices, but also our willingness to resolve any issues with goal of achieving maximum satisfaction.


Why buy MegaTrofeos

All our processes are subject to strict controls and work to provide customers with the best service at the most competitive price.

We have complete product listings and reviews of customers who already bought for assist in the purchase decision. In addition, we have an insurance options for payment. You can make payment for your order by bank transfer, bank transfer, cash or credit card.

Tracking your order. Once sent, we will notify you by e-mail. You can check the shipping status in real time as you run out the carrier through our website.

We care packaging. Our shipments are cared the most. Our expert logistics team ensures the protection of goods during transport and some particularly fragile items are shipped by special services of transport agencies.

Returns. If you're not convinced, you can return the item you bought within 14 calendar days since the agency will handed. Consultation in detail how to exercise the right of withdrawal.

Customer. Our philosophy is to stay close to the buyer, even if we are an online store. You can contact us by chat, e-mail. We respond quickly and our team of customer is able to resolve any question we have to pose with an answer for you and your query. Effective and efficient.


MegaTrofeos social networks Facebook and Twitter

MegaTrofeos has presence in social networks Facebook and Twitter communication equipment .Our publishes product news, offers, and now the sports sector in social networks.

in addition, our community manager can handle queries you send us as quickly. However, note that your queries on Saturdays and Sundays can answer the starting Monday. If you prefer, send a chat support from our MegaTrofeos page by clicking on the "stand-chat" there is a little lower.

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