Policy Returns

When you buy a product in our store, you have the ability to try your purchase within 15 calendar days after the freight forwarder makes you delivery for you decide if you stay. Within this period, if you do not want any article send it back.

You need to be aware that there are certain items which by their nature can not be returned. In the case of special orders or pieces recorded or modified for the client only returns will be accepted for clear errors of recording or damage caused in transport,

How to make Returning

you'll have to write an email to soporte@megatrofeos.com have to indicate your email, key MegaTrofeos and order number. Then write indicating the reason for its return, if voluntary return, shipping costs are borne by the buyer. On the contrary if the reason for the return is default article, we take care of transport MegaTrofeos.

You can send the product by the means of transport or you choose more economical. If so, decide whether the value of the article advisable to hire a transport insurance.

Our management team will send by e-mail instructions to package the product and shipping information. It is important to identify it in our store and give input. If you can not print, write it down on a blank paper by hand and paste in a visible area of ​​the box.

Sometimes, your email provider filters out some of our messages. If you do not get a few minutes to request a refund, please look in the spam folder or spam.

When you receive the item that you return to us, technicians will have to review it because to accept the merchandise must be complete and in perfect condition with its packaging and accessories.

After verification, our management team will refund the money for the same means by which you made the purchase payment, including postage, if the item is defective, however if voluntarily will not refund the amount of postage. If you paid by bank transfer, we also need to provide us with an account number IBAN to send the money.

As proof of payment, we will issue the corresponding corrective invoice with the date and the indication of the product which is payable and the original invoice to which it corresponds. You can download a copy of this amendment bill from your user panel, in the Orders section, locating your order. Along with the original invoice, you can also see the amendment.

Please note under the right of withdrawal.

If we are going to return two or more products.

If for some reason you want to return two or more items of the same order, you can send them in the same box. If instead you want to return multiple items from different orders, requesting a refund separately for each order you are required. In each you can include all products of the same order you want to return.

Still, you can send everything in a box, whenever possible and no risk of damage during transport placing on the outside all tags you have received. It is very important that values ​​the packaging of the products because if damaged on the trip, we can not accept returns.

On the other hand, note that if you send a product to return in the same box another article guarantee, you still have to bear the cost of return shipping and that amount will not be returned to correspond to the service agency and transport insurance.

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